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Dear ABC Members and Supporters,

You may have heard recent news reports about an online security problem referred to as "Heartbleed." In light of concerns over this vulnerability, we'd like to share with you this message from our technical team at BlackBaud:

Recently, a team of security researchers announced a vulnerability named “Heartbleed” (CVE‑2014‑0160) which affects SSL, the protocol most commonly used to secure transmission of sensitive data on the web, from credit cards to personal information, and the very keys that protects that data.  In this context, we would like to inform you that your Blackbaud Hosting Services products are secure.

More specifically, this vulnerability only affects software that uses the OpenSSL cryptographic libraries, typically based on Linux.  It does not affect all software that uses SSL; only software based on OpenSSL.

Nearly all of the products in Hosted Services do not use the OpenSSL libraries, such as Blackbaud Payment Service, Blackbaud Merchant Services, Netcommunity, and BB CRM, are not affected by this issue.  We have externally tested and validated that the products that may use OpenSSL, including Luminate Online, Team Approach, Donor Direct, and eTapestry do not have this vulnerability.

Thank you for taking the time to read this message. We appreciate your support and want to assure you that we take your online privacy very seriously. If you have any further concerns about this issue, please contact us here.


The American Botanical Council